Head of Growth & Operations

Twenty One Run – South Jordan, Utah

We’re hiring our first real operator.

Twenty One Run is a boutique running gym built around one simple idea: pushing limits together. We help people of all levels get better, from beginners and recreational runners to experienced athletes chasing big goals. Through structured speed workouts, strength training and a strong community, we create an environment where people show up, work hard and grow.

We’re not a big corporate fitness brand. We’re a startup. For the last two years the founders have done everything. Now we need someone all-in to help us grow this into something much bigger.

This is not a normal “manager” job. You won’t be sitting in an office. You’ll be in the trenches with us. If you’ve ever wanted to help build the next big boutique fitness brand, this is your chance.

What you’ll actually be doing

You’ll be the point person for the day-to-day operations of the gym. That means wearing a lot of hats and being comfortable doing both small and big things.

You’ll run our inbox and customer communication
You’ll help manage social media and content
You’ll assist with class setup and studio flow when needed
You’ll help keep the space clean and dialed
You’ll help plan and execute events
You’ll build partnerships with local run clubs, brands and the community
You’ll help drive new people into the gym every week
You’ll help us build systems so we can eventually franchise and scale
The number one goal is growth. More members, more community, more impact.
Marketing and growth is a huge part of this role

We are looking for someone who understands modern growth and customer retention. A big part of your job will be bringing new people in and keeping them engaged.

You should have experience with email marketing and segmentation, building automated email flows, SMS marketing and customer communication, and platforms like Klaviyo, Attentive or similar. You should be comfortable running campaigns and promotions, tracking performance and making improvements based on real data.

You’ll also be heavily involved in social media strategy and management across Instagram, TikTok and Facebook. This includes content planning and execution, working with coaches and members to create authentic content, and understanding what actually converts, not just what looks good. If you have design or creative skills like Canva, Adobe, Figma or similar, that’s a big plus.

AI and modern tools

We want someone who is excited about new technology and can help us move faster. If you know how to use AI tools to improve marketing, content, customer experience or operations, that’s a huge advantage. We are constantly testing new systems and want someone who can help us stay ahead.

Who this is for

This role is for someone who cares deeply about running, fitness and community and wants to help build something from the ground up.

You might be a runner. You might come from a boutique studio like a Lagree studio, a cycle studio, a fit camp or another high-energy fitness environment. You might be an operator who loves startups and community.

What matters most is that you believe in what we’re doing and you want to win.

You are self-driven and don’t need constant direction. You are comfortable figuring things out without a playbook. You are obsessed with customer experience. You are willing to do unglamorous work. You are organized, reliable, high energy and positive. You take ownership and treat the business like it’s yours.

If you just want a clock-in, clock-out job, this is not it.

Bonus if you have experience with boutique fitness studios, community or event building, social media and content creation, email and SMS marketing, local partnerships, running or endurance sports, or a proven track record of growing a brand, community or customer base.

Compensation

This is a full-time role. Compensation will include a base salary plus performance incentives tied to growth and membership. There is real opportunity to grow with the company as we expand.

About Twenty One Run

We’re based in South Jordan, Utah. We host daily speed workouts, strength classes, community events and races. We’ve built a strong local following and are now focused on scaling.

We’re not trying to be average. We want to build the best running gym in the world.

How to apply

Through this page and also include a short note on why this role excites you, your background, and examples of campaigns, growth or projects you’ve worked on. Include your fastest race time in your cover letter to let us know you read the whole job description.